Privacy Policy

When you create a t20bet account, we collect:

• Full legal name and date of birth
• Email address and mobile phone number
• Residential address (city, district, and postal code)
• Username and encrypted password credential
• National identity document number (where required for KYC verification)

To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank channels, we collect:

• Mobile wallet account numbers (bKash, Nagad, Rocket, Upay)
• Bank account or card details (masked; full card numbers are not stored on t20bet servers)
• Transaction reference numbers, amounts in BDT (৳), dates, and timestamps
• Deposit and withdrawal history associated with your account

When you access the Service, our systems automatically record:

• IP address and approximate geographic location (city/district level)
• Device type, operating system version, and browser type
• Pages visited, features used, session duration, and clickstream data
• Betting and gaming activity logs, including wagers placed, games accessed, and results
• Cookie identifiers and session tokens (see Section 7 for full cookie details)

In compliance with our anti-money laundering and player protection obligations, we may request copies of government-issued identification documents, proof of address (e.g., utility bill or bank statement), and proof of ownership of payment methods used on the account. These documents are handled with the highest level of security and stored only for as long as legally required.

When you contact t20bet support via email or any other channel, we retain records of that correspondence, including your name, contact details, the content of your messages, and any attachments you provide. This data is used to resolve your query, maintain service quality records, and train our support team.

The primary basis for processing your data is the performance of our contract with you. We use your account, payment, and activity data to create and manage your account, process deposits and withdrawals, credit winnings to your balance, provide access to betting markets and casino games, and deliver customer support when requested.

We are legally and operationally obligated to verify the identity of our players and to detect, investigate, and prevent fraudulent activity, money laundering, and other financial crime. Your registration data, KYC documents, and transaction history may be reviewed for this purpose. Where fraud or suspicious activity is identified, we may share relevant data with law enforcement or regulatory bodies without prior notice to you.

t20bet uses your account activity data, betting frequency, deposit patterns, and session duration to monitor for indicators of problem gambling behaviour. Where such indicators are identified, we may proactively apply responsible gaming controls, reach out to offer support resources, or refer your case to our responsible gaming team for review.

Aggregated and anonymised usage data helps us understand how players interact with the Service, which features are most valuable, and where the player experience can be improved. No individual player is identified in these analytics reports. We also use technical data to diagnose performance issues and maintain platform stability.

With your consent, we may send you promotional communications about t20bet offers, bonuses, seasonal events (such as BPL, IPL, T20 World Cup promotions, or Eid and Pohela Boishakh specials), and new product features. You may withdraw consent for marketing communications at any time by contacting [email protected]. Withdrawal of marketing consent does not affect the processing of your data for other purposes listed here.

t20bet may be required by applicable law, court order, or regulatory directive to retain, disclose, or process your personal data. In such cases, we will act in full compliance with the relevant legal obligation and, where permitted, notify you of any such requirement.

To facilitate deposits and withdrawals, we share the minimum necessary transaction data with our payment partners, including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. These partners operate under their own privacy policies and are contractually bound to handle your data securely and solely for payment processing purposes.

We work with trusted third-party KYC and identity verification service providers to validate player identities and comply with anti-money laundering requirements. These providers receive only the data necessary to perform the verification and are prohibited from using it for any other purpose.

Certain technical identifiers (such as session tokens and player IDs) may be shared with our game content providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to deliver live casino, slots, and crash game content within the t20bet platform. These providers do not receive your full personal profile.

Where required by law, regulation, court order, or a legitimate request from a government authority, t20bet will disclose personal data to the relevant body. We assess each such request carefully and disclose only what is strictly required by the applicable legal obligation.

These cookies are essential for the platform to function. They manage your login session, maintain your account state across pages, and enable secure payment processing. These cookies cannot be disabled without breaking core platform functionality.

These cookies collect anonymised data about how players navigate the platform — which pages are visited most, how long sessions last, and which features are used. This data helps t20bet identify and resolve technical issues and prioritise product improvements. No personally identifiable information is collected through analytics cookies.

Functional cookies remember your preferences, such as your preferred language settings, display options, and recently accessed games, so that you do not need to reconfigure them each time you log in.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may impair the functionality of the t20bet platform. For detailed browser-specific guidance on managing cookies, please refer to your browser's help documentation.

You may request a copy of the personal data t20bet holds about you. We will provide a summary of this data within a reasonable timeframe, subject to identity verification.

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly through your account profile, or contact support for assistance with data that cannot be self-edited.

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that we are required by law to retain certain data (such as transaction records) for defined periods even after an account is closed, and such data cannot be erased upon request during that retention window.

Where we process your data for marketing communications on the basis of your consent, you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

You may object to the processing of your personal data in certain circumstances, including where processing is based on our legitimate interests. We will consider and respond to all objections in good faith and within a reasonable timeframe.